If you're not receiving the SMS verification code during registration, it may be due to one of the following reasons. Please try the troubleshooting steps below:
1. Resend the Code
- Use the “Resend” option on the registration page to request a new code.
- Delivery may be delayed due to temporary network congestion.
2. Check Your Mobile Number
- Ensure the number is entered correctly, including the country code.
- Double-check for any typos or missing digits.
3. Network or Signal Issues
- Make sure your phone has a strong signal and airplane mode is off.
- Restart your phone and try again.
- Delays can occur due to mobile network issues or high traffic on the platform.
4. Do Not Disturb or Message Blocking
- Turn off Do Not Disturb mode.
- Check if short code messages are blocked by your phone or carrier.
- Some spam filters or third-party apps may block messages from unknown numbers.
5. SIM Card or Device Issues
- Ensure your SIM card is active, properly inserted, and not damaged.
- SMS services must be enabled by your mobile provider.
- If unsure, contact your carrier for confirmation.
6. Number Already in Use
- The mobile number may already be linked to an existing account or may have exceeded the allowed number of verification attempts.
If you’ve gone through all the steps above and still haven’t received the code, please contact our Support Team support.uae@vantagemarkets.com for further assistance.
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