What can cause account verification to be unsuccessful? – Vantage UAE

If your verification is unsuccessful, it’s often due to one or more of the following reasons:

Proof of Identity (POI) Issues

The full name on the document does not match exactly the name registered on your Vantage account.
The date of birth shows the applicant is under 18 years old.
The document is expired or invalid.
The photo is unclear, missing, or not an official government photo.
Only one side was submitted for a double-sided or multi-page document.
The document does not show all four edges (cropped or incomplete image).
The image is low quality, blurry, or unreadable.
The document is not issued by a government authority (e.g., workplace ID, membership card).

Proof of Address (POA) Issues

The name on the POA document does not match exactly the name on your POI document.
The address is incomplete or not clearly shown (PO Box accepted only if full address is also visible).
The issue date is older than 6 months.
The document is black and white (multi-color is required).
The image is cropped, missing all four edges, or is low quality.
The document type is not accepted (e.g., screenshot, handwritten bill, or non-official document).

General Issues

The uploaded file is larger than 5 MB or in an unsupported format (accepted formats: .jpg, .jpeg, .png, .pdf).
The document submitted for POA is the same as the POI and was not approved as a secondary option.
The document is a photocopy with missing corners or edges.

If your verification fails, you can check the status in your Client Portal or Vantage App, and resubmit a valid document. If you need further assistance, please contact our support team at support.uae@vantagemarkets.com we’re happy to help.